Indian Railways and IRCTC have
developed a system for advance booking of Rail tickets as well as cancellation
of booked tickets through Internet. The Web site for online booking is www. irctc.co.in.
The process of booking an E-Ticket is easy and convenient. Registration on the
website is free. For any assistance/ query about e-tickets, please send an e-
mail to care@irctc.co.in or talk to the customer care executive at helpline
number 011-39340000.
Travel on SMS
E-Ticketing by IRCTC is helpful in protecting environment by saving paper. E-ticket holders are now permitted to travel without printout of ticket and can travel with SMS sent by IRCTC along with valid Photo ID proof in original.
Procedure of Booking E-Ticket
- Customer should register in the www.irctc.co.in website to book tickets. Registration is free.
- Before registration, customer should go through the “Terms and Conditions” which are available in the website.
- Customer is allowed to register only one user ID with correct details of e-mail, mobile no., etc.
- Full fare tickets including Tatkal, Child tickets, tickets for physically challenged persons and senior citizens at concessional rates can be booked through the website. E-tickets can be booked for journey between any two stations on the route of the train including originating station and destination.
- E-Tickets can also be booked using mobile phone by visiting IRCTC mobile website www.irctc.co.in/mobile.
- When ticket is successfully booked an SMS will be sent to the customer detailing the PNR, ticket status, fare charged etc. During the journey even if one passenger booked on an e-ticket presents any of the ten Identity Cards mentioned below in original, the same is accepted as proof of identity:
1. Voter Identity Card issued by
Election Commission of India,
2. Passport,
3. PAN Card, issued by Income Tax
Department of India,
4. Driving License issued by RTO,
5. Photo Identity Card issued by
Central/State Governments,
6. Student Identity Card with
photograph issued by recognized school/college for their students,
7. Nationalized Bank passbook
with photograph,
8. Credit Card issued by Bank
with laminated photograph as a proof of identity and
9. Unique Identification Card
‘Aadhar’ issued by Govt. of India
10. Photo identity cards having
serial number issued by Public Sector Undertakings of State/Central Government,
District Administrations, Municipal bodies and Panchayat Administrations.
If none of the passengers is carrying
any proof of Identity as mentioned above, all the passengers will be treated as
travelling without ticket and shall be charged accordingly. If the passengers
fail to carry the Electronic Reservation Slip (ERS)/ SMS sent by IRCTC
containing journey details, a penalty of Rs.50/- will be imposed by the Ticket
Checking Staff.
Timings for Internet Reservation
Tickets on Internet can be booked
from 00:30 hrs to 23:45 hrs on all days.
Service Charge for E-ticket:
Service charge of Rs.20/- for
Second/Sleeper Class and Rs.40/- in case of all other higher classes (1AC, 2AC,
3AC, CC, 3E, FC) per e-ticket is applicable, irrespective of the number of
passengers (maximum six) booked on an e-ticket. Service Tax is extra.
Payment for booking E-tickets:
- Payment can be made by using all Master/ Visa /Amex cards.
- Account holders of major banks viz. State Bank of India, PNB, Indian Bank, ICICI, HDFC, etc. can also use Net Banking/ Debit Cards facility for making payments for tickets booked through internet.
- Customers can also use various Cash Cards for making payments.
- Payment can also be made through IMPS (Immediate Payment Service) provided by National Payments Corporation of India.
Precautions While Buying
e-Tickets From Authorised Agents
- Demand a receipt from the e-ticketing agent for the payment made for booking ticket.
- Ensure that the Agent has valid Authorisation Certificate issued by respective Principal Agent. List of authorised agents is also available on Home Page of www.irctc.co.in under ‘Agents’ section. In order to facilitate availability of website to individual users, e-ticket agents are debarred from booking tickets during the 1st 30 minutes of opening of booking i.e. from 08.00 to 08.30 hrs for general bookings and from 10.00 to 10.30 hrs and 11.00 to 11.30 hrs for Tatkal Bookings in AC & Non AC classes respectively
- Check carefully all the details viz. Stations, Date, Fare, Service Charges, Age, Class etc. printed on the E-Ticket,
- Please insist that your Mobile number is printed on E-ticket. You will receive SMS on your mobile phone regarding details of your bookings including the fare and the service charge.
- Cross-check the actual cost of your E-Ticket with the SMS received from IRCTC.
- If the agent demands more than the prescribed service charge, you can also lodge a complaint at agentcomplaint@irctc.co.in
Service Charge:
- On IRCTC website: Rs.20/- for Sleeper Class, 2S class tickets and Rs. 40/- per ticket for other higher classes.(Service Tax extra).
- There is no Agent Service charge for cancellation of ticket.
Cancellation And Refund Of E-Ticket
An E-ticket cannot be cancelled
at any Reservation counter of the Railways. It can only be cancelled online.
A. Cancellation Before Charting
The passenger can cancel the
E-Ticket before preparation of reservation chart of the train by logging in his
User ID and password on the irctc.co.in. Reservation Charts are normally
prepared 4 hours before departure of the train from Train originating station.
Cancellation is not possible through any other User ID and password. Upon
cancellation of ticket, IRCTC will process the refund electronically and credit
the amount in same account which was used at the time of booking of tickets.
B. Cancellation After Charting
1. For Confirmed Tickets
The passengers will have to make
an online request through filing TDR (Ticket Deposit Receipt). The claim will be processed by Zonal
Railways Claims Offices by Train Chart verification, Train Running information
etc., available with them and decide admissibility of refund. On receipt from
Railways, IRCTC will refund the amount electronically to the passengers
account. The passenger is not required to approach any railway counter for the
purpose of cancellation.
2. Fully Wait Listed Tickets:
a. Fully waitlisted tickets are
those tickets in which on one PNR, all the passengers are on waitlist. Such
PNRs are dropped from the reservation charts at the time of preparation of
Final Train Charts and refund is credited to customer account automatically.
b. Such passengers are not
required to send online request for cancellation. IRCTC will cancel such
tickets after due verification and process refunds electronically.
c. On a PNR which has all the
passengers on waiting list at the time of charting, the name of such waitlisted
passengers will not appear in the charts and such passengers, if found
travelling, will be treated as unauthorized and charged accordingly. However,
on a PNR which has some passengers confirmed or RAC status and some on waiting
list, all the names including those on waiting list will appear in chart.
3. Part confirm/ RAC/ Waiting List
a. If on one PNR there is more
than one passenger and at least one passenger is having confirmed/ RAC status
and rests are on waiting list, names of all the passengers booked on such PNR
will appear in the chart.
b. A certificate can be obtained
from the Ticket Checking staff in the train regarding non-travelling of
wait-listed passengers on such tickets and refund can be obtained thereafter by
sending online TDR request. Such request will be processed by Zonal Railway
Claims Offices.
c.If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be filed through TDR. Zonal Railways Claims Offices will process TDRs by verification from Train Reservation Charts and decide admissibility of refund amount. IRCTC will arrange the refund to customer’s account on receipt from Railways as per extant refund rules.
IRCTC and Indian Railways Additional Resources:
c.If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be filed through TDR. Zonal Railways Claims Offices will process TDRs by verification from Train Reservation Charts and decide admissibility of refund amount. IRCTC will arrange the refund to customer’s account on receipt from Railways as per extant refund rules.
IRCTC and Indian Railways Additional Resources:
- railway rules for change in travel plan
- irctc indian railways refund rules
- irctc
- indian railways reservation
- railway train enquiry
- train pnr status
- train fare
- railway
- railway rules
- railway jobs
- new train | special train
- premium tatkal booking
Source: indianrailways.gov.in
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Charbagh Railway Station, Lucknow |
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