Tuesday, November 3, 2015

IRCTC Indian Railways Refund Rules

There are certain unavoidable situations when one is not able to perform the scheduled journey and hence seek for the refund of money spent on buying the train ticket. In most cases, if train tickets are surrendered for cancellation within prescribed time limits, refunds can be obtained across the counter.

The prescribed limits for refund are as follows:

  1. In case of confirmed reserved tickets, up to 2 hours of the actual departure of the train irrespective of distance. No refund will be granted after two hours of the actual departure of the train.
  2. In case of RAC/ waitlisted tickets up to three hours after the actual departure of the train irrespective of the distance. No refund will be granted after 3 hours of the actual departure of the train.
  3. For trains departing between 21.00 hours and 06.00 hours (actual departure), you can get a refund within two hours of opening of the Reservation Office, in case no current counters are available at the originating station.

 If you are unable to get refund within the prescribed time limit, then following rules will apply:

  • For refund of fare under circumstances other than those specified in these rules or under circumstances like ‘bandh’ or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR (Ticket Deposit Receipt) shall be issued to the passenger and the passenger may apply for refund of fare within ten days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR.
  • The TDR shall be issued only upto three days after the scheduled departure of the train.
  • If one is unable to approach the concerned authorities, then in exceptional circumstances a Ticket Deposit Receipt (TDR) should be obtained from the nearest major station within 3 (Three) days from the day of scheduled travel. You must then submit an application in the prescribed form (Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.
  • This application must be submitted within 10 (Ten) days from the date of your journey. The refund officer will examine the case on merit and, if decided, refund will be sent to you by a Station Pay Order (to be encashed at station) or Money Order or Crossed Cheque.
  • The entire amount will not be refunded after cancellation. The fare you paid for your ticket will be refunded after deducting cancellation charges in case of confirmed ticket and clerkage Charge in case of RAC/ WL/ Unreserved Tickets, if the ticket is surrendered within the prescribed time limit as per refund rules.


The amount deducted as cancellation charges depends on the time of cancellation and the status of your ticket. Details are given below:


  • For cancellation of confirmed tickets more than 48 hours in advance of the scheduled departure of the train, the details of cancellation charges are given in the following table.


Flat Cancellation Charges Per Passenger
Class Of The Ticket
Rs. 120
AC First/ Executive class
Rs. 100
AC-2 Tier/ 1st class
Rs. 90
AC-3 Tier/ AC Chair Car/ AC-3 Economy
Rs. 60
Sleeper Class
Rs. 30
Second Class

  • For cancellation of confirmed tickets less than 48 hrs and upto 6 hrs before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you.
  • For cancellation of confirmed tickets less than 6 hrs before the scheduled departure of the train and upto 2 hrs of the actual departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to minimum fl at cancellation charges for each class.
  • For cancellation of RAC/ Waitlisted tickets if ticket is presented for cancellation upto 3 hours of the actual departure of the train irrespective of distance, full refund of fare will be given, after deducting the clerkage charge per passenger.


Some other important points regarding refund are as follows:

  • If you are having a ticket with several legs of journey, if the first leg of the journey is confirmed the whole ticket will be treated as a confirmed ticket for purpose of applying cancellation/refund rules. On the other hand if the first leg of the journey is in the waiting list, even if the all the other legs of onward journey are confirmed, the whole ticket will still be treated only as waitlisted ticket for purpose of granting refund.
  • If AC fails during journey then passengers travelling by AC class can claim refund if the AC fails enroute. You can get a refund of difference of fare of the distance the AC was not functioning. This refund should be claimed immediately at the end of the journey or within 20 hours of the arrival of the train at the destination, on production of the ticket and certificate issued by the Travelling Ticket Examiner (TTE).
  • If you were forced to travel in a lower class for want of accommodation, you can get a refund of difference of fare between fare paid and fare for the class actually travelled. This refund should be claimed within 2 days of the date of issue of the certificate of the arrival of the train at your destination. To claim this refund, you will need to submit your ticket along with the certificate issued by the Travelling Ticket Examiner (TTE).
  • If you had a reserved ticket but you were not provided accommodation due to unforeseen circumstances, you are entitled to full refund of the fare paid by you without any deductions. To claim this refund, you should surrender your ticket at the journey originating within three hours after the actual departure of the train.
  • If you do not wish to travel due to late running of the train and the train is running late by more than three hours, you can get a refund of full fare paid by you without any deductions. You can claim this refund at the journey commencing station upto the actual departure of the train.
  • If you could not continue your onward journey due to late arrival of the connecting train, you can claim the refund of the balance fare after deducting the fare for the travelled portion. To claim this refund, you are required to surrender your ticket at the station, within three hours of the actual arrival of the train which has been delayed.
  • You can claim full refund of the fare paid by you if your train is cancelled due to accidents, breaches or floods. To claim this refund, you should surrender your ticket within three days of the scheduled departure of the train.
  • In combined tickets, where few passengers are Waitlisted and others are Confirmed, you will be given full refund less clerkage charge in respect of all passengers, if such tickets are cancelled within 6 hours before the scheduled departure of the train and up to 2 hours after the actual departure of the train.
  • You cannot get any refund on a lost ticket. However, you will be allowed to travel on the reservation already made, after paying the prescribed charges for the issue of duplicate ticket. In your own interest, you are requested to inform the reservation office immediately about the loss of your ticket. This will also help prevent fraudulent refund claims.
  • If the loss of your Confirmed/ RAC ticket is reported before the preparation of the Reservation Chart, a duplicate ticket will be issued on collection of Rs. 50 per passenger for second & sleeper class and Rs. 100 per passenger for other classes. In case of the loss of your confirmed ticket is reported after preparation of the Reservation Chart, a duplicate ticket will be issued on collection of 50% of the fare. No duplicate ticket will be prepared after preparation of Reservation chart in case of RAC tickets.
  • If you found your original ticket and it is presented along with your duplicate ticket before the departure of the train, you will be refunded the amount paid for your duplicate ticket. However, 5% of the total amount will be deducted, subject to a minimum of Rs. 20/-
  • Clerkage is a charge levied for the clerical work rendered in refund of fares on cancellation of unreserved, wait-listed & RAC tickets. The amount of clerkage charge is Rs. 30 per passenger, except for second class unreserved tickets where it is Rs. 15.
  • If an unused unreserved ticket is presented for cancellation, full fare is refunded after deducting the per passenger clerkage charge provided that the ticket is surrendered for cancellation to the station master within 3 hours of issue of tickets. In case tickets were issued in advance, the ticket is presented upto 24 hours of the day preceding the day of journey.
IRCTC and Indian Railways Additional Resources:
Source: www.indianrailways.gov.in

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Charbagh Railway Station, Lucknow


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